Shipping & Returns
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Viva Vida Shipping
At Viva Vida you have the option of using either USPS and FEDEX as our shipping providers.
We carefully selected the shipping methods below to offer you the best order-to-delivery timing at an optimal cost.
Free Shipping - US Contingent Only:
Enjoy FREE-SHIPPING on all US orders above USD$100.00 - applicable only for USPS Standard Shipping.
Enjoy FREE-SHIPPING on all US orders above AUD$300.00 - applicable only for USPS International Priority Mail.
Standard Shipping is $6 on orders below $100 for USA only.
Delivery is guaranteed within 7-15 business days beginning the first business day after your order is placed.
2 Day Shipping:
2 Day Shipping is $15.00. Shipping Promotions do not apply when the 2 Day Shipping option is selected. 2 Day Delivery is guaranteed in 3 business days beginning the day after your order is placed.
Express Shipping is $35.
Express Delivery is guaranteed in 2 business days beginning the day after your order is placed. In some cases it will arrive the next business day. Given the nature of our products - handmade, designed for small scale, we reserve the right to offer a replacement if the item ordered is out of stock. For questions on shipping please Contact Us with your order number and question.