Refund policy

💎 VIVA VIDA Return & Exchange Policy

We want you to adore your VIVA VIDA jewelry. If something doesn’t work out, we’re happy to offer store credit for eligible returns and exchanges.

📆 Returns & Exchanges – 20 Days

We accept returns and exchanges within 20 days of your delivery date.

To be eligible:

Items must be unworn and in original condition

Must include original VIVA VIDA packaging

All tags and inserts must be intact

Returns must be approved in advance

👉 To start a return or exchange, please email us at hello@shopvivavida.com with your order number and reason for return.

💳 Store Credit Only

Approved returns will receive store credit VVCredit for the item(s) value plus applicable taxes

Shipping costs are non-refundable

Store credit does not expire and can be used for any future purchase

🔄 Exchanges

Exchanges are processed as store credit.

Once your return is received and approved, we’ll issue your credit so you can purchase your desired item

For limited-edition or low-stock items, email us to reserve your exchange item

❗ Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We’ll make it right at no cost to you.

Items returned worn, damaged, or without original packaging will not be accepted.
If we receive an ineligible return, the buyer will be responsible for shipping to retrieve the item.

🚚 Return Shipping

Customers are responsible for return shipping

We recommend using a trackable and insured service (UPS or FedEx preferred)

VIVA VIDA is not responsible for lost or damaged return packages

🔒 Final Sale & Exclusions

The following items are final sale and not eligible for return, exchange, or store credit:

Custom or personalized items

Earrings (for hygiene reasons)

Sale items marked “Final Sale” or discounted 30% or more

💌 Questions?

We’re here to help!
Email us at hello@shopvivavida.com with any questions.